Some Types of Difficult Clients and How to Deal With Them (continued)

While this is a good list, it is not exhaustive. A difficult client might manifest multiple difficult characteristics, and you might encounter a type of client who is difficult in a unique way.
Dealing with an over-involved client, for example, will likely require different tactics than dealing with a client who suffers from depression. With the former you may need to draw boundaries so you can do your job; with the latter you may need to draw boundaries so that you are not placed in the role of a therapist. But what remains constant in difficult client scenarios is the need for you to:
  • identify the problem or potential problem;
  • establish parameters that allow you to control the relationship; and
  • document all the steps you take in dealing with the clients. Proper documentation is a best practice in dealing with all clients but is of paramount importance when dealing with a difficult client.