Difficult Clients Learning Module

Introduction and Objectives

The objectives of the Difficult Clients Learning module are to:
  • help you recognize difficult clients; and
  • learn key strategies for dealing with difficult clients.

Navigating this Module

This module features these components:
Written Material: While it may be difficult to turn away business, it is worth getting into the practice of screening potential clients to make sure the relationship will be a good fit. This module discusses some types of difficult clients and the importance of applying good practices with all cilents.
Although we aim to present a comprehensive module, this module is not exhaustive. This module is not a substitute for exercising professional judgment and does not constitute legal advice.
Test: The test for this module features a fact pattern followed by a question. Test questions are drawn from the written material only.
This module was updated in January 2018. As you read through this module, if you find any information that is unclear, inaccurate or outdated, please advise the Law Society.


The information contained in these modules, including references to websites, appendices or links, has been prepared to assist readers as they develop or refresh their skills in the various areas of law covered by the modules. Given the changing nature of the law, readers should exercise their own skill and professional judgment when using the content. Always refer to the most current statutes, regulations, and practice directions, as well as the most recent case law and any other appropriate sources. These materials do not provide legal advice and should not be relied on in any way.
  1. The Difficult Client

  2. Do You Have to Act for a Difficult Client?

  3. If You Refuse to Take on a Difficult Client

  4. If You Decide to Take on a Difficult Client

  5. Some Types of Difficult Clients and How to Deal With Them

  6. Some Types of Difficult Clients and How to Deal With Them (continued)

  7. Some Considerations

  8. The Importance of Effective Communication

  9. The Importance of Effective Communication (continued)

  10. The Importance of Effective Communication (continued)

  11. Warning Signs of a Difficult Client

  12. End of Lesson