Document Management

What Every File Should Contain

Each of your client files should contain:
  • a file-opening sheet;
  • a system for document organization; and
  • a file-closing sheet upon completion.
File-opening Sheets
Although formats vary, file-opening sheets should contain the following information:
  • the client's name(s), including alias;
  • the client’s addresses and contact information, including alternate contact information (for mail and electronic technologies);
  • the names of opposing parties or any other parties of interest;
  • the name and contact information of counsel for the opposing parties or other parties of interest;
  • the opening date for the file;
  • limitation dates; and
  • other information, such as file retention instructions, billing, etc.
System for Document Organization
  • Use distinct sub-files for matters such as correspondence, pleadings, memoranda of law, searches, documents, and other categories of documents where appropriate.
  • Ensure loose paper is fastened to the file.
  • Date stamp documents when received.
  • Keep and file notes of all significant communications and conversations, including reference to the date, time, and the names of the parties involved in the conversation.
  • Ensure you document all settlements offered and rejected, and consider having your client sign the document.
  • Carefully document situations where your client refuses to follow your advice.
  • Ensure that if your filing system consists of a combination of paper files and electronic files, that copies of important emails are printed off and filed in the paper file. 
File-closing Sheets
The file-closing sheet should contain information such as:
  • the name of the file;
  • the date the file was closed;
  • who closed the file;
  • a checklist for stripping the file which includes information relating to documents removed from the file and where they were sent or placed; and
  • instructions respecting storage and eventual destruction of the file.
 
It might also be worthwhile to incorporate a checklist into your file-closing sheet to make sure essential tasks have occurred. For example, check that the final bill has been paid, that no outstanding matters exist, that the client has acknowledged receipt of the contents of the file sent to client, etc.